24kbet Privacy Policy
Your personal information is of the highest importance to us. This policy provides a complete description of how 24kbet collects, uses, and keeps your information secure.
Introduction
24kbet ("we", "our", "platform") is committed to providing a safe and reliable online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") explains what types of personal information we collect from you when you use the 24kbet website or platform, how we use that information, how long we retain it, and what steps we take to protect it.
By using our services, you are considered to have agreed to the terms described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact us.
1. What Types of Information We Collect
Registration and Identity Information
When you create an account on 24kbet, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- District of residence and address
- National ID or passport number (where applicable, for identity verification)
Financial and Transaction Information
To process deposits and withdrawals, we collect:
- Mobile number linked to bKash, Nagad, or Rocket
- Transaction amount and time
- Transaction ID
- Balance and gaming history
We never store your full bank account details or complete card numbers.
Technical and Usage Information
Information collected automatically while using the platform:
- IP address and device information
- Browser type and operating system
- Session duration and page visit history
- Cookies and local storage data
- Login time and location
Communication and Support Information
When you contact our customer support:
- Records of live chat conversations
- Email content
- Details of complaints or requests
- Support ticket information
This information is used to improve service quality and resolve disputes.
2. How We Use Your Information
Use of Information for Legitimate Purposes
24kbet uses your personal information only for the following legitimate purposes:
Account management: Ensuring registration, login, and account security.
Identity verification: KYC (Know Your Customer) process and age confirmation.
Financial transactions: Processing deposits and withdrawals and preventing fraud.
Customer support: Providing answers to your questions and resolving issues.
Responsible gaming: Detecting excessive gaming and providing assistance.
Platform improvement: Enhancing the gaming experience and quality of services.
3. Information Sharing and Third Parties
Approved Third Parties
To provide specific services, we share limited information with the following trusted partners:
- Payment processing services (bKash, Nagad, Rocket)
- Identity verification and compliance service providers
- Fraud prevention and cybersecurity firms
- Game software providers (Pragmatic Play, Spribe, JILI, etc.) — gaming-related information only
Each third party operates under strict confidentiality agreements.
When Information Is Not Shared
24kbet never sells or transfers your information to third parties in the following cases:
- For advertising or marketing purposes
- For any purpose without your explicit consent
- To competitors or data brokers
- To any unauthorized or untrusted organizations
4. Cookies and Tracking Technologies
Use of Cookies
24kbet uses cookies and similar tracking technologies that improve your browsing experience and make our platform more effective.
Essential CookiesEssential for login sessions and security. These cannot be disabled.
Functionality CookiesSaves language preferences and personalized settings.
Analytics CookiesUsed to understand user behavior, without revealing identity.
Security CookiesUsed to prevent fraud and unauthorized access.
You can control most cookies by changing your browser settings. However, disabling essential cookies will prevent you from using some features of the platform.
5. Data Retention and Deletion
Retention Period
Your information is retained according to the following policy:
- Account information: For as long as the account is active and for a set period after closure as required by regulatory obligations.
- Financial transaction records: For an extended period as required by legal obligations.
- Live chat and communication records: For as long as needed to resolve disputes.
- Technical logs: Generally up to 90 days.
Data Deletion Requests
You may request deletion of your personal information when closing your account. We will process this request as quickly as possible, however some information may be required to be retained in the following cases:
- To fulfill legal or regulatory obligations
- In cases of ongoing disputes or investigations
- For fraud prevention purposes
To request data deletion, send an email to [email protected].
6. Data Security and Protection Measures
SSL Encryption and Cybersecurity
24kbet uses industry-standard security technology to keep your personal information safe. Our platform is secured with SSL (Secure Socket Layer) encryption, which encrypts all data transmitted between your browser and our servers.
All data transfers are secured with 256-bit SSL encryption.
Password hashing and two-factor authentication.
Real-time monitoring to detect suspicious activity.
Regular security audits and vulnerability assessments.
7. Your Rights
Right to Access
You can request a copy of the information we hold about you at any time.
Right to Correction
If any of your information is incorrect or incomplete, you can request that it be corrected or updated.
Right to Deletion
In certain circumstances, you may request deletion of your personal information, subject to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing.
Right to Withdraw Consent
You may withdraw consent you have previously given at any time, though this will not affect prior processing.
Right to Portability
You may request your information in a structured, easily readable format.
8. Privacy of Minors
Collection of Information from Those Under 21 Is Prohibited
24kbet is for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21. We verify age during the registration process.
If we learn that a minor has registered on our platform, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please notify us immediately.
9. Policy Changes and Updates
Notice of Changes
24kbet may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Notification via email
- Notification at login on the platform
- Notice on the website homepage
Effective Date of Changes
The updated policy will take effect from the date it is published. If you continue to use the platform after the changes, you are considered to have accepted the new policy.
You will always find the latest version of the Privacy Policy on this page. Contact us to obtain a copy of an older version.
10. Contact & Complaints
Privacy-Related Complaints or Queries
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our data protection team will look into your matter carefully.
24/7 Live Chat Support
Available at all times in Bengali. The fastest way to get a response.
[email protected] — for detailed requests.
24kbet — Your Information Always Safe
We protect your personal information through SSL encryption and a strict privacy policy.
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