24kbet Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the 24kbet platform and all its services. By registering on this platform, creating an account, or using any service, you are considered to have read, understood, and fully agreed to these Terms.

24kbet is an online gaming and betting platform that provides various casino games, slots, live casino, and sports betting services for users in Bangladesh. To use the platform, users must be at least 21 years of age.

We reserve the right to update or change these Terms at any time. Continuing to use the platform after any changes means you have accepted the updated Terms.

1 Account Registration and Eligibility

To open an account on 24kbet and use the platform's services, the following conditions must be met:

• You must be at least 21 years of age.
• You must provide accurate and truthful information about yourself.
• A person may hold only one account. Creating multiple accounts is strictly prohibited.
• Accounts may not be transferred to any third party or shared with anyone else.
• Keeping your account password and login details secure is entirely your own responsibility.

You are fully responsible for all activity carried out from your account. If you notice any suspicious activity, notify our support team immediately.

2 Identity Verification (KYC)

24kbet reserves the right to verify users' identities to ensure secure transactions and platform integrity. The following documents may be requested for verification:

• A copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method (confirmation of mobile banking account number).

24kbet reserves the right to suspend withdrawals or certain services if verification is not completed.

3 Account Suspension and Closure

24kbet may suspend or permanently close an account without warning in any of the following situations:

• Violation of any of these Terms.
• Providing false or misleading information.
• Bonus abuse or attempting to collect rewards through dishonest means.
• Fraudulent activity or operating multiple accounts.
• Attempting to exploit technical errors on the platform.

4 Deposit Terms

bKash, Nagad, and Rocket can be used to deposit funds on 24kbet. The following rules apply to deposits:

• The minimum deposit amount is ৳200 (by any method).
• Deposits must be made only from a payment account registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• Deposited amounts are reflected in the account promptly; if there is a delay, please contact the support team.

5 Withdrawal Terms

The following rules apply to withdrawals:

• The minimum withdrawal amount is ৳800.
• Withdrawals will be sent only to the same payment account used for the deposit.
• Withdrawal processing is typically completed within 10 to 45 minutes.
• Before withdrawing funds earned from bonuses, the specified wagering requirements must be met.
• 24kbet reserves the right to hold withdrawals if identity verification has not been completed.
• Additional verification may be required for suspicious transactions.

6 Currency and Conversion

24kbet processes all transactions in Bangladeshi Taka (BDT / ৳). No currency conversion fees apply. Any fees charged by third-party payment providers are the responsibility of the user.

7 Welcome Bonus Terms

24kbet offers new members a 100% first deposit bonus of up to ৳10,000. The following conditions must be met to receive this bonus:

• The bonus applies to the first deposit only.
• For example: depositing ৳1,000 gives you a ৳1,000 bonus, making your total balance ৳2,000.
• Depositing ৳22,000 or more gives you the maximum bonus of ৳10,000, making your total balance ৳32,000.
• To withdraw bonus funds, a wagering requirement of 10 times the bonus amount must be met.
• The bonus is valid for 30 days from the date it is credited to the account.

8 General Rules for Promotional Offers

The following general rules apply to all promotional offers and bonuses:

• An offer may not be claimed more than once unless explicitly stated otherwise.
• 24kbet reserves the right to cancel bonuses and associated winnings if evidence of bonus abuse is found.
• Attempting to claim the same bonus from multiple accounts may result in all accounts being closed.
• 24kbet reserves the right to change or cancel any promotional offer at any time.
• Special rules per game may apply to bets placed using bonus balance.

9 VIP Program Terms

The 24kbet VIP program has three tiers — Bronze, Silver, and Gold. Weekly cashback benefits are provided at each tier:

• Bronze: up to 0.4% weekly cashback.
• Silver: up to 0.8% weekly cashback.
• Gold: up to 1.2% weekly cashback.

VIP tier advancement depends on your activity and participation on the platform. Cashback amounts are credited to the account every Monday. Wagering requirements may apply to cashback.

10 Betting Rules

The following rules must be followed when placing sports bets on 24kbet:

• The decision on whether a bet is accepted rests entirely with 24kbet.
• The outcome of bets placed before a match begins depends on the official result of the match.
• 24kbet reserves the right to cancel bets placed at incorrect odds due to technical errors.
• If an event is postponed or cancelled, bets will be refunded or settled according to the applicable rules.
• Odds in live betting may change after a match has started.

11 Casino and Slot Games

The following rules apply to playing casino and slot games:

• All game outcomes are determined through Random Number Generator (RNG) technology.
• Each game has its own rules and payout structure, which can be viewed within the game.
• If the internet connection is lost during a game, the account will be updated after the round in progress is completed.
• If the outcome of any game is disputed due to a technical error, 24kbet reserves the right to investigate and make a decision.

12 Prohibited Activities

The following activities are strictly prohibited on the 24kbet platform:

• Any form of fraud, manipulation, or attempting to gain a technical advantage.
• Betting or playing games using bots or automated software.
• Money laundering or conducting transactions with funds from illegal sources.
• Abusing bonuses using multiple accounts.
• Attempting to undermine the platform's security systems.
• Operating an account on behalf of a minor.

If evidence of such activity is found, 24kbet reserves the right to immediately close the account and seize all balances.

13 Personal Information and Privacy

24kbet collects, stores, and processes users' personal information. Details on how information is used can be found in our Privacy Policy. The key points are:

• Your information will be used only for providing services, identity verification, and legal compliance.
• All data is kept secure using SSL encryption technology.
• Information is not sold to third parties.
• Information may be shared with authorities when required by law.

14 Limitation of Liability

24kbet is not responsible for the following:

• Loss or missed bets caused by internet connection disruptions.
• Unauthorised access to an account due to the user's own negligence.
• Delays or failures by third-party payment providers.
• Any circumstances beyond the user's control.
• Financial losses from gaming — gaming carries financial risk and all decisions are the user's own.

15 Dispute Resolution

For any dispute or complaint, please follow the steps below:

1. First, contact our support team via 24/7 live chat.
2. For written complaints, send an email to [email protected].
3. An initial response will be provided within 7 business days of receiving the complaint.
4. Complex matters may require additional time to investigate.

24kbet's decision will be considered final unless there is clear evidence of a technical or administrative error.

16 Responsible Gaming Policy

24kbet believes that online gaming is a form of entertainment and should always be enjoyed responsibly. We ask users to keep the following in mind:

• Only play with what you can afford to lose.
• Do not place larger bets to chase losses.
• If you notice signs of addiction or compulsive behavior, please contact us.
• You have the right to use self-control features (deposit limits, self-exclusion).

Visit our Responsible Gaming page for more information.

17 Protection of Minors

24kbet is for people aged 21 and above only. It is also the responsibility of parents and guardians to prevent minors from using the platform. You are advised to use parental control software on your device. If we become aware of any account belonging to a minor, it will be closed immediately and any related transactions will be cancelled.

18 Changes to Terms and Their Effect

24kbet reserves the right to change, update, or amend these terms at any time. For significant changes, we will attempt to notify you via your registered email or through a notice on the platform. If you continue to use the platform after any changes, you will be considered to have accepted the new terms.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to be fully effective.